Live Chat
Give website visitors a simple way to ask questions while they are still on the site.
Explore Live Chat →Website conversations, organized
Turn website visitors into organized opportunities.
HawkChat brings website live chat, AI takeover, lead capture, Facebook and Instagram conversations, shared inboxes, and multi-site management into one focused workflow.
Live website chat
AI handoff when needed
Shared team context
One inbox for customer conversations.
ConversationsAll sites
OpenWaitingResolved
Website visitorAsked about availability
New enquiryNeeds a follow-up
Returning visitorConversation assigned
Website visitorAI takeover active
Website visitor
Online
Online
Hi, I have a question about your service.
Of course. What would you like to know?
Can somebody follow up with me?
Type a reply… →
Live Chat
AI Takeover
Lead Capture
Shared Inbox
Multi-Site
Core product
Everything your team needs for better website conversations.
Each feature solves a specific part of the conversation workflow, while staying connected to the same visitor context.
AI Takeover
Keep a conversation moving when your team is unavailable, with a clear path back to a person.
Explore AI Takeover →Lead Capture
Collect the visitor details your team needs to continue the conversation after they leave.
Explore Lead Capture →Shared Inbox
Keep conversations, ownership, and the next action visible to the people handling them.
Explore Shared Inbox →Multi-Site & Teams
Manage conversations across multiple websites and keep each site in the right team context.
Explore Multi-Site →Live product details
The practical controls behind the conversation experience.
HawkChat supports the day-to-day details around the widget, team access, follow-up and customer data without turning them into separate tools.
Per-site widget controls
Set the widget color, screen position and business-hour behavior independently for each connected website.
Real-time conversation signals
Typing indicators and message delivery update live so agents and visitors can keep the conversation moving without refreshing.
Contact capture & feedback
Collect visitor contact details around the conversation and request a rating after chat to keep follow-up and feedback connected.
Role-based team access
Use owner, admin and agent roles so each person gets the access needed for their part of the workflow.
Branded notifications
Send invitations and conversation assignment emails through Microsoft 365 Graph or standard SMTP, depending on your stack.
Production foundations
Account security includes JWT sessions, bcrypt password hashing, verification and reset flows, with persistent MySQL storage.
Conversation overviewIllustrative interface
Open conversationsActive
Lead statusTracked
Team ownershipVisible
Connected context
Know what happened before the follow-up starts.
HawkChat is built around the conversation itself: what the visitor asked, whether AI stepped in, what contact details were captured, and who owns the next action.
- Keep visitor and lead context together
- See which conversations still need attention
- Move from AI to human follow-up without starting over
- Keep multi-site work inside one operating view
How it works
Set up the workflow around the way your team already works.
Connect the website, configure the conversation experience, decide when AI helps, and keep the resulting follow-up organized.
→→→
1
Connect
Add HawkChat to the website using the installation details for your account.
2
Configure
Set the visitor experience, lead capture, sites, and team access.
3
Converse
Handle conversations live and let AI take over when your workflow calls for it.
4
Follow up
Use the shared inbox to keep ownership, context, and next steps clear.
Built for different operating models
One product, two common ways teams use it.
Keep the same conversation foundation while shaping the workflow around a service business or an agency managing several websites.
For Service Businesses
Be available for website enquiries, capture contact details, and keep the right person responsible for the next step.
Explore the solution →For Agencies & Web Studios
Keep conversations from multiple client websites organized without mixing site context or team ownership.
Explore the solution →Pricing
First month free. Pick the billing option that works for you.
Monthly billing keeps things flexible. Annual billing lowers the effective monthly rate.
Starter
AED249/mo
Monthly billing
- Website AI Chat
- AI Standby for Unanswered Chats
- Lead Capture
Growth
AED399/mo
Monthly billing
- Website AI Chat
- AI Standby for Unanswered Chats
- Lead Capture
- Instagram AI Replies
- Facebook AI Replies
Pro
AED599/mo
Monthly billing
- Website AI Chat
- AI Standby for Unanswered Chats
- Lead Capture
- Instagram AI Replies
- Facebook AI Replies
- WhatsApp AI — coming soon
First month free. Annual prices are per month and billed annually: AED 149 / AED 299 / AED 499. Monthly: AED 249 / AED 399 / AED 599.
Frequently asked questions
Questions before you bring chat into the workflow?
Get a quick view of how the core HawkChat workflow fits together, then use the Pricing or Contact page for the details that matter to your setup.
Can the team answer a visitor directly?
Yes. Live chat is one of HawkChat's core workflows.
What if nobody is available?
HawkChat is a customer conversation platform for website chat, AI takeover, lead capture, Facebook and Instagram messaging, shared inboxes, and multi-site team workflows.
Yes. Outside configured business hours AI can respond without waiting for an available agent. During business hours it waits for agent inactivity and only handles unassigned conversations.
Yes. Lead capture is designed to keep visitor details with the conversation so the team can continue the follow-up.
Yes. HawkChat is designed to keep conversations from multiple websites organized with the relevant site and team context.
Your first month is free. After that, choose monthly billing or annual billing at the lower per-month annual rate shown on the Pricing page.
Ready for a clearer conversation workflow?
Bring website conversations into one organized place.
Tell us how your websites and team currently handle enquiries. We can map the next step around the product capabilities you actually need.