Privacy Policy

1. Information we may collect

Depending on how you use HawkChat, we may collect information such as your name, email address, phone number, account details, workspace or website information, support requests, and information you choose to provide through HawkChat conversations or forms.

We may also process technical information such as browser type, device information, IP address, log data, authentication events, and information needed to operate and secure the service.

2. Information from connected services

If you choose to connect HawkChat with a third-party service, including Meta or Facebook services, we may receive information that you authorize that service to share with HawkChat. The exact information depends on the permissions you approve and the features you use.

3. How we use information

• Provide, maintain, and improve HawkChat and its live-chat functionality.
• Create and manage accounts, workspaces, websites, team members, and conversations.
• Authenticate users and protect accounts and customer data.
• Send service-related communications, invitations, assignment notices, and support responses.
• Operate integrations that you choose to connect.
• Detect abuse, fraud, security incidents, and technical problems.
• Comply with applicable legal obligations.

4. Chat and customer data

Businesses using HawkChat may submit or receive information through chat conversations. Those businesses are responsible for deciding what information they collect from their own visitors and for providing any notices required by applicable law. HawkChat processes that information to provide the service.

5. Sharing of information

We do not sell personal information. We may share information with service providers and infrastructure partners only where reasonably necessary to operate, secure, support, or improve HawkChat, or where required by law.

6. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain security and business records, resolve disputes, and meet legal obligations. Retention periods may vary depending on the type of information and the account or workspace involved.

7. Security

We use technical and organizational safeguards designed to protect information. No internet-based service can guarantee absolute security, so users should also protect their account credentials and use appropriate access controls.

8. Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, or other actions concerning your personal information. To make a request, email hello@hawkchat.io. You can also review our Data Deletion Instructions.

9. Third-party links and services

HawkChat may link to or integrate with third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date on this page.

11. Contact us

HawkChat / Hawkglide Technologies FZE LLC
Email: hello@hawkchat.io
Website: https://hawkchat.io/