For Service Businesses
Use live chat and lead capture to turn website enquiries into an owned follow-up without losing what the visitor asked.
Explore Service Businesses →Solutions
Shape HawkChat around the team that handles the conversation.
The same core product can support a service business answering its own enquiries or an agency managing website conversations across multiple client sites.
Service business · one team
Agency · multiple client sites
For Agencies & Web Studios
Manage conversations across multiple client websites while keeping each site's context and team ownership separate.
Explore Agencies →Shared foundation
Use the same HawkChat foundation in a workflow that fits your team.
Live chat, AI takeover, lead capture, a shared inbox, and multi-site management remain the building blocks. The useful configuration depends on who is responding and what should happen next.
Start with your operating model
Choose the people, websites, handoffs, and follow-up rules first. Then configure the product around that reality.