Live Chat
Meet visitors while the question is still active.
Give people a direct route to your team from the website instead of making every enquiry begin with a long form.
Explore Live Chat →Hi, can you help me choose?
Yes — what do you need?
HawkChat features
Everything needed for a clearer customer conversation workflow.
Website live chat, AI takeover, lead capture, Facebook and Instagram conversations, shared inboxes, and multi-site team management work as one connected system.
Visitor starts a conversation
Team replies live
Lead details stay attached
AI Takeover
Keep a conversation moving when the team is unavailable.
Use AI takeover as a continuation of the conversation, with a path back to the team when human follow-up is needed.
Explore AI Takeover →Team unavailable
AI takeover active
Lead Capture
Keep the details needed for follow-up with the conversation.
Capture contact information when the visitor wants the conversation to continue after they leave the website.
Explore Lead Capture →Shared Inbox
Keep ownership and conversation context in one working view.
Give the team a common place to see website, Facebook and Instagram conversations, assigned follow-up, and the context before the next reply.
Explore Shared Inbox →Open · Assigned
Waiting on team
Ready to reply
Multi-Site & Team Management
Manage website conversations without losing site context.
Keep conversations from multiple websites organized under the correct site and team so the follow-up starts with the right context.
Explore Multi-Site →site-a.com · 3 open
site-b.com · 1 waiting
site-c.com · 2 assigned
One connected workflow
Visitors do not care which feature is handling the next step.
They need a coherent experience. HawkChat keeps live chat, supported social conversations, AI takeover, lead details, ownership, and site context connected around the conversation.
1
Conversation starts
A visitor asks a question from the website.
2
Coverage continues
Your team responds or AI takeover continues the flow.
3
Details stay attached
Lead and site context remain available for follow-up.
Next step