Connect the correct Facebook Page
HawkSocial stores page connections per HawkChat site so teams can keep the business and social asset aligned.
Facebook Messenger
Give Facebook messages the same structured follow-up as website chat.
Connect a Facebook Page through HawkSocial and bring supported Messenger conversations into HawkChat. AI auto-reply can assist new messages while the shared conversation workflow keeps context available to your team.
Facebook MessengerAI auto-replyShared inbox contextHuman follow-up
HawkChat serviceFacebook Chatbot
Facebook user: Can someone tell me which service is right for my project?
How HawkChat handles it
HawkChat can respond from approved business context, ask a short qualifying question and keep the thread ready for a team member when a human answer is needed.
What it does
Facebook Chatbot inside the HawkChat workflow.
See how this capability fits naturally into the wider HawkChat conversation workflow.
Use AI auto-reply when configured
Connected Facebook Page messaging includes an auto-reply setting for supported incoming messages.
Keep replies in the conversation system
Facebook messages are stored with the social channel identity and can be continued through the HawkChat conversation workflow.
How it works
A practical path from first message to follow-up.
From the visitor's first question to the team's next action, each step keeps the useful context connected.
01
Connect Facebook
Use the Facebook connection flow to import the Page available to the HawkChat site.
02
Enable messaging
Ensure the required Meta subscriptions and permissions are active for the Page.
03
Receive and reply
Incoming supported messages can enter HawkChat and be answered by the team or AI auto-reply when enabled.
04
Track the conversation
The message history remains available with its Facebook channel context.
Designed around verified context
Automation should help the conversation, not create a new accuracy problem.
HawkChat’s product direction is to keep AI within the connected business context and preserve a route back to the team when information is missing or a person needs to act.
1
Know the channel
Keep the website, Facebook or Instagram source attached to the conversation.
2
Use the business context
Ground answers in supplied site and approved business information.
3
Escalate uncertainty
When the information is not verified, keep the conversation ready for human confirmation.
FAQ
Facebook Chatbot questions
Answers based on the current HawkChat product flow and the connected-platform requirements that apply.
Yes. HawkSocial includes a Facebook connection flow for supported Pages and stores the selected Page connection against the HawkChat site.
The application includes an AI auto-reply control for connected social messaging accounts.
Yes. Social messages are stored as HawkChat conversations, so the team can continue from the same thread and context.
Yes. Live Facebook messaging requires the relevant Meta app configuration, Page subscriptions, permissions and any necessary review approval.
Use Facebook Chatbot with HawkChat
Bring the next customer conversation into one clearer workflow.
Plans start at AED 149/mo on annual billing or AED 249/mo on monthly billing.