Conversation status
See which conversations are open, waiting, assigned, or ready for another action.
Shared Inbox & Dashboard
Keep conversations, context, and ownership together.
Give the team one working view for website, Facebook and Instagram conversations so open threads, assignments, lead details, and the next reply are easier to manage.
Shared inboxAll sites
Open · Assigned
Waiting · Follow-up
Resolved · Context kept
A common operating view
Less tab-switching. Clearer ownership.
A shared inbox helps the people handling website and supported social conversations work from the same information instead of reconstructing context from separate tools.
Assignments
Make responsibility visible so a visitor is not left between people or teams.
Lead context
Keep captured contact details alongside the messages that explain what the visitor needs.
Site: service-a.com
Owner: Support team
Status: Waiting for reply
Built for follow-up
The inbox should answer three questions quickly.
1
What did the visitor ask?
Keep the conversation history visible.
2
Who owns it?
Make the responsible person or team clear.
3
What happens next?
Use status and context to keep the next action obvious.
Shared Inbox FAQ
Give the team a common view without losing conversation context.
The shared inbox is where website conversations become visible work for the people responsible for them.
The current application can bring website chat, Facebook and Instagram conversations into the client inbox when the required connections and permissions are configured.
The inbox workflow is built around making open work, assignment, and the next action easier to see.
Lead context is designed to remain useful alongside the message history so follow-up starts with what the visitor already shared.
Next step