Connect the website
Add HawkChat using the installation details supplied for your account.
How It Works
From website visit to an organized next step.
HawkChat connects the live conversation, AI coverage, captured lead details, and team follow-up so each stage has the context from the stage before it.
1 · Visitor starts chat
2 · Team or AI responds
3 · Lead details captured
4 · Follow-up assigned
The workflow
Four stages, one conversation thread.
The goal is not to add more tools. It is to keep the visitor's question, the response, the captured details, and the next action connected.
Configure coverage
Set the visitor experience, lead capture, AI takeover, websites, and team access.
Handle conversations
Respond live when available and use AI takeover according to the configured workflow.
Own the follow-up
Use the shared inbox to keep status, ownership, and context visible.
What stays connected
The useful data is the context around the conversation.
HawkChat is designed so the team does not need to reconstruct the story every time a conversation changes hands.
- The website the visitor came from
- The messages already exchanged
- Whether AI takeover was involved
- Captured lead details
- The current owner and next action