Put chat directly on the website
The HawkChat widget can be embedded on connected websites and configured per site with brand details and positioning.
Website live chat software
Live chat software that keeps the conversation useful after the first reply.
HawkChat adds a branded website chat experience, real-time conversations and a shared team workflow. Visitors can start a conversation on the site while the team receives the messages, contact details and page context needed to continue.
Branded widgetReal-time messagingContact captureConversation history
HawkChat serviceLive Chat Software
Visitor: I have a question about the service I’m viewing.
How HawkChat handles it
The live chat keeps the page context attached so the team can see where the visitor came from and answer with the right business context.
What it does
Live Chat Software inside the HawkChat workflow.
See how this capability fits naturally into the wider HawkChat conversation workflow.
Reply in real time
The application uses real-time messaging for active conversations so website replies can update without a page refresh.
Keep useful visitor context
Conversation records can include visitor page information and contact details, giving the team more context than a disconnected message.
Close the loop
Conversations support status management and post-chat ratings so teams can organize work and collect feedback.
How it works
A practical path from first message to follow-up.
From the visitor's first question to the team's next action, each step keeps the useful context connected.
01
Install the widget
Connect the site and place the HawkChat embed where visitors can reach it.
02
Visitor starts a chat
The visitor sends a message and the conversation is created for the connected site.
03
Team replies
Agents respond from the HawkChat conversation interface with real-time updates.
04
Keep the record
Messages, contact details, status and feedback stay with the conversation.
Designed around verified context
Automation should help the conversation, not create a new accuracy problem.
HawkChat’s product direction is to keep AI within the connected business context and preserve a route back to the team when information is missing or a person needs to act.
1
Know the channel
Keep the website, Facebook or Instagram source attached to the conversation.
2
Use the business context
Ground answers in supplied site and approved business information.
3
Escalate uncertainty
When the information is not verified, keep the conversation ready for human confirmation.
FAQ
Live Chat Software questions
Answers based on the current HawkChat product flow and the connected-platform requirements that apply.
HawkChat includes per-site widget settings such as brand information, widget color and position in the current application.
The supplied application uses Socket.IO for live conversation events and message updates.
Yes. The widget and conversation flow support contact details so follow-up information stays with the conversation.
Yes. HawkChat supports multiple connected sites and keeps site context attached to conversations.
Use Live Chat Software with HawkChat
Bring the next customer conversation into one clearer workflow.
Plans start at AED 149/mo on annual billing or AED 249/mo on monthly billing.