Bring DMs into HawkChat
Supported Instagram messaging webhooks can create or update conversations inside the same HawkChat conversation system used by the website inbox.
Instagram messaging
Turn Instagram messages into conversations your team can actually manage.
Connect a supported Instagram professional account to bring incoming Instagram messages into HawkChat. With AI auto-reply enabled, the same conversation system can respond and keep the thread available for team follow-up.
Instagram messagesAI auto-replyShared conversation recordTeam follow-up
HawkChat serviceInstagram Chatbot
Instagram user: Do you have availability this week?
How HawkChat handles it
HawkChat can use verified business context to answer what it can confirm. If availability is not present in the supplied information, it should ask for the next useful detail or leave confirmation to the team.
What it does
Instagram Chatbot inside the HawkChat workflow.
See how this capability fits naturally into the wider HawkChat conversation workflow.
Enable AI auto-replies
Auto-reply can be enabled per connected social account so new supported messages can be handled by the AI workflow when configured.
Keep the conversation for people
Stored Instagram messages remain available as conversations so the team can review context and continue the reply workflow.
How it works
A practical path from first message to follow-up.
From the visitor's first question to the team's next action, each step keeps the useful context connected.
01
Connect Instagram
Connect the Instagram professional account through the HawkSocial connection flow.
02
Receive a message
Supported Instagram messaging events are mapped into a HawkChat conversation.
03
AI or team replies
Depending on configuration, AI auto-reply can assist or the team can answer from the conversation workflow.
04
Keep history together
The stored conversation keeps the social channel and message context attached for follow-up.
Designed around verified context
Automation should help the conversation, not create a new accuracy problem.
HawkChat’s product direction is to keep AI within the connected business context and preserve a route back to the team when information is missing or a person needs to act.
1
Know the channel
Keep the website, Facebook or Instagram source attached to the conversation.
2
Use the business context
Ground answers in supplied site and approved business information.
3
Escalate uncertainty
When the information is not verified, keep the conversation ready for human confirmation.
FAQ
Instagram Chatbot questions
Answers based on the current HawkChat product flow and the connected-platform requirements that apply.
Instagram messaging depends on a supported professional-account connection and the Meta configuration and permissions required for the messaging features you use.
The current HawkSocial interface includes an AI auto-reply control for connected Instagram messaging.
The application stores supported social DMs in the same conversation and message system, while retaining the channel identity.
Yes. Production use with non-role client accounts depends on the relevant Meta permissions, subscriptions and App Review approval.
Use Instagram Chatbot with HawkChat
Bring the next customer conversation into one clearer workflow.
Plans start at AED 149/mo on annual billing or AED 249/mo on monthly billing.